Privacy Policy
Effective Date: 10/1/2025
Cool Factor Cryo, Inc. (“we,” “our,” “us,” or “Cool Factor Cryo”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you interact with our website, services, mobile recovery experiences, and other business operations across the United States.
1. Information We Collect
We collect the following categories of personal information:
Personal identifiers: Name, email address, phone number, billing address, and related contact information.
Payment information: Credit/debit card data and billing records processed through secure third-party payment processors.
Usage and analytics data: Information about how you use our website or digital properties, including cookies, device information, IP addresses, and browsing activity.
Health-related information (if applicable): Limited data voluntarily provided by you related to your recovery needs or treatments, protected under HIPAA when applicable.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide, schedule, and fulfill recovery services.
To process payments and send receipts.
To communicate with you about appointments, updates, or marketing offers.
To improve our website, services, and customer experience through analytics.
To comply with legal, regulatory, or contractual obligations.
When permitted under applicable law and with your opt-in consent (such as state-level marketing preferences), we may use your data for marketing and promotional communications.
3. Sharing Your Information
We may share your personal information with:
Service providers and partners: For payment processing, analytics, scheduling, or marketing support.
Event and brand partners: When you participate in co-branded or sponsored activations, we may share limited data for promotional purposes, subject to applicable consent laws.
Legal or regulatory authorities: When required by law or to protect our rights and safety.
We do not sell personal information for monetary gain. However, under the California Consumer Privacy Act (CCPA), certain data sharing for analytics or marketing may qualify as a “sale” or “sharing” of data. California residents can opt out as described below.
4. HIPAA Compliance
When Cool Factor Cryo collects or processes health-related data related to your recovery services, we treat this information as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).
We safeguard PHI with administrative, technical, and physical safeguards and will only disclose it as permitted by law or with your written consent.
5. Your Rights Under the CCPA (California Residents)
If you are a California resident, you have the right to:
Access the personal information we have collected about you.
Request deletion of your personal data, subject to certain exceptions.
Opt-out of data sharing for marketing or analytics purposes.
Non-discrimination: You will not be treated differently for exercising your privacy rights.
To exercise your rights, please contact us at:
Justin@coolfactorcryo.com
Cool Factor Cryo, Inc. – Attn: Privacy Compliance
6. Cookies and Tracking Technologies
Our website uses cookies, pixels, and analytics tools to enhance user experience, understand usage trends, and deliver targeted advertisements.
You can adjust your cookie preferences in your browser settings. Disabling cookies may limit some website functionality.
7. Data Retention
We retain your personal data only as long as necessary to provide services, fulfill legal obligations, or comply with HIPAA and state retention requirements.
8. Security
We use encryption, firewalls, and secure servers to protect your personal and health information. However, no online system is completely secure, and we cannot guarantee absolute data security.
9. Children’s Privacy
Our services are not directed toward children under 13. We do not knowingly collect data from minors without parental consent.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be reflected by the “Effective Date” above. Continued use of our services after updates constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Justin@coolfactorcryo.com
Cool Factor Cryo, Inc.